Technical Questions
The following questions address technical details of our maintenance work: backup strategies, update processes and performance optimization.
In short and in plain language
On this page you will find questions and answers on the topic “Technical Questions”.
Each question has its own page with the answer. Below the question you see the start of the answer. Click on a question. Then you can read the whole answer.
At the bottom, a link takes you back to all questions.
- How often are backups created? The backup frequency depends on the SLA tier and therefore on the value of your data. Under the Basic SLA, we create daily full backups. Under the Business SLA, hourly incremental…
- How are updates applied? Every update goes through a fixed, multi-stage process. First we apply it to a staging environment, a copy of your live system. There, automated and manual tests verify the…
- How quickly are security patches applied? With security patches, we prioritize by severity. Critical patches with a CVSS score of 9.0 or higher are applied within 24 hours, because here the window between disclosure and…
- Do I receive reports about the state of my shop? Yes. Depending on the SLA tier, you receive monthly or quarterly status reports that comprehensibly summarize the condition of your shop. They contain uptime statistics, all…
- What happens if an update fails? We are prepared for an update failure rather than improvising. Before every update, we create a complete, tested backup and verify the update on staging beforehand. Should an…
- Can you also improve the performance of my shop? Yes, performance optimization is a fixed component of our services. We analyze loading times systematically, identify the actual bottlenecks instead of optimizing blindly, and…