Backup Service you can rely on when it matters most

Many shop operators rely on their hosting provider's backup function without knowing what it actually backs up, how long retention lasts or whether the data could ever be restored. A professional backup service goes considerably further: it defines clear Recovery Point Objectives (RPO) — the maximum acceptable data loss expressed as a time span since the last backup — and Recovery Time Objectives (RTO), which specify how long a recovery may take. It stores backups at least at two geographically separate locations, encrypts the data and tests restore procedures at regular intervals to ensure the restore process will actually work in an emergency.

How long backups should be retained depends on the shop's requirements. A shop where errors sometimes only become apparent days later — after a data migration or system update — needs longer retention than a simple informational site. At the same time, storage costs increase with retention time. Our base configuration provides daily backups with a 30-day retention, weekly backups for three months and monthly backups for one year. Deviating requirements — for example for shops with demanding compliance obligations — are configured individually.

RPO and RTO are the key metrics of any data protection concept. The Recovery Point Objective (RPO) defines how much data loss is acceptable in the worst case — expressed as the time since the last backup. With daily backups, the maximum data loss is 24 hours. Under the Business SLA, two backups per day lower the RPO to twelve hours; under the Enterprise SLA, multi-hourly backups reduce it to four hours.

The Recovery Time Objective (RTO) specifies the maximum permissible restoration time. Under the Basic SLA, our RTO is eight hours on business days; under the Business SLA four hours; and under the Enterprise SLA one hour — around the clock. These are contractually agreed targets, not non-binding estimates. Defined RTOs are particularly important for shops where extended outages have direct financial consequences — such as seasonal campaign shops or B2B portals with customer commitment contracts.

Every platform has its own backup specifics. Our service accounts for these differences and fully backs up platform-specific data and configurations. Beyond Shopware and WordPress — the most common platforms in our portfolio — we also support TYPO3, Contao, Drupal and Joomla. The platform-specific backup scripts are tailored to the respective database structure, directory layout and configuration formats.

The backup service is part of all our SLA maintenance contracts. In practice this means: when we manage a Shopware shop or a WordPress website under a maintenance contract, data backup is automatically included. The backup service can also be booked as a standalone service if you already have another provider for maintenance and support but want to professionalize your data protection strategy.

The backup service delivers its full benefit especially in combination with our monitoring service and security updates: when monitoring detects an attack or a critical error and the security update cleans the system, the backup stands ready as the last safety net to restore the state before the incident. This three-tier protection concept — prevention, detection and recovery — is the foundation of a robust shop infrastructure.

For shops in specific regions we also offer on-site support: whether in Hanover, Hildesheim or other locations in Lower Saxony — our technicians can provide personal assistance for complex recoveries.