Shop Maintenance Hanover: Your Regional Maintenance Contract with SLA

Our office is in Söhlde near Hildesheim, about 30 minutes from Hanover. For most maintenance tasks, on-site presence is not required since we access your servers remotely. But there are situations where personal presence makes the difference: a server room problem that cannot be diagnosed remotely, a hardware swap at the hosting provider or a crisis meeting after a security incident. In these cases, we are with you in Hanover within an hour — from the city center to Garbsen, from the List district to Laatzen.

Every week, new security vulnerabilities in content management systems, shop systems and their plugins are disclosed. The German Federal Office for Information Security (BSI) regularly warns of actively exploited vulnerabilities in widespread web shop software. For Hanover businesses processing personal data and payment information, an unpatched system is a legal and economic risk. Our maintenance encompasses not only timely application of known patches but also proactive monitoring of CVE databases and vendor advisories. Critical security updates are applied within 24 hours, regular updates on a defined schedule with prior staging verification.

Beyond that, we conduct quarterly security scans that go beyond pure update management: checking server configuration for open ports and insecure services, analyzing file permissions and directory structures, reviewing SSL/TLS configuration and HTTP security headers. This systematic approach ensures your shop is not only current but also hardened against the most common attack vectors: SQL injection, cross-site scripting and brute-force attacks on admin access.

Every maintenance cycle is fully documented. You receive monthly reports that transparently present all performed updates, backup status, uptime statistics and performance trends. Quarterly, we supplement with a more detailed review with recommendations for the next three months. All reports are formulated understandably, without technical fog but with the relevant details for your decision-making. For critical incidents, we communicate immediately: what happened, what measures were initiated and what impact is expected. This transparency is not an add-on service but part of our maintenance philosophy.

No system is immune to outages. What matters is preparation. For every maintenance client, we create a documented emergency runbook: who is notified in what order, what diagnostic steps are performed, how a rollback is triggered and how to reach us outside business hours. In an emergency, we work through this runbook systematically rather than improvising. And if the emergency has already happened: we clean up hacked systems even without a maintenance contract — websites from €390, online shops from €1,490 (small shops from €990), immediate help at €95 net per hour. Details on the emergency support page.

Additionally, for Hanover businesses we also offer managed hosting on servers in German data centers. Combining hosting and maintenance enables tighter integration of all technical aspects: server optimization, SSL management, backup configuration and performance tuning are then in one hand and benefit from knowledge of your specific system.