Privacy Policy
This privacy policy informs you about the nature, scope and purpose of the processing of personal data within our online offering.
Data Controller
XICTRON
Lennart Harmes
Glockruthenallee 16
D-31185 Söhlde
Germany
Phone +49 5123 9579000
Email mail@shop-wartung.de
Types of data processed
- Inventory data (names, addresses)
- Contact data (email, phone)
- Usage data (visited pages, access times)
- Meta/communication data (device info, IP addresses)
Purpose of processing
- Provision of the online offering
- Answering contact requests
- Security measures
Legal basis
Processing is based on Art. 6 (1) lit. a (consent), lit. b (contract fulfillment), lit. c (legal obligation), and lit. f (legitimate interests) GDPR.
Server log files
The provider automatically collects information in server log files: browser type, operating system, referrer URL, hostname, access time, IP address. This data is not combined with other sources.
Contact form
Contact form data is stored for processing inquiries and follow-up questions. We do not share this data without your consent.
SSL/TLS encryption
This site uses SSL/TLS encryption for security and protection of confidential content.
Audience measurement with XICTRAQ
For audience measurement we use XICTRAQ, a cookie-free analytics system operated by us. On each page view the following data is processed: the page visited and the referring page (referrer), campaign parameters, the approximate time on page, the device class (derived from screen size), browser and operating-system category, the selected language, and the date and time of the visit.
No cookies are set and no information is stored or read on users' browsers; consent under § 25(1) TDDDG is therefore not required. To distinguish visits, a short-lived technical value is formed from the IP address and a daily-rotating daily key (salt); attribution to a specific person is thereby impossible and technically excluded after the day ends. The IP address is used solely to form this value and for approximate geographic classification and is not stored.
Processing is based on our legitimate interests (analysis, optimisation and the economic operation of our online offering, Art. 6(1)(f) GDPR). The evaluated data is processed on servers controlled by us within the European Union and is not passed on to third parties.
AI Chat Assistant
We offer an AI-powered chat assistant on our website. When you use it, we process the messages you enter as well as technical connection data (e.g. shortened or pseudonymised identifiers) in order to answer your request and provide the service. If you voluntarily provide contact details in the chat for a follow-up, we process these to handle your enquiry.
The legal basis is our legitimate interest in efficiently answering enquiries (Art. 6(1)(f) GDPR), and for contact requests the performance of pre-contractual measures (Art. 6(1)(b) GDPR). To generate the responses we use a specialised service provider; processing may also take place outside the European Union, for which appropriate safeguards within the meaning of Art. 44 et seq. GDPR (in particular standard contractual clauses) are in place.
Chat histories are stored for a limited period for processing and quality assurance and are then deleted. No automated decision-making in individual cases with legal effect takes place. Please do not enter any special categories of personal data (e.g. health data) in the chat.
Your rights
You have the right to information, correction, deletion, restriction, data portability, and to lodge a complaint with a supervisory authority.