Shop Maintenance Braunschweig: Managed Service for Your Online Shop

The most common mistake in shop operations is the reactive model: as long as everything runs, nothing happens. Action is only taken when the shop goes down, a customer account is hacked or Google displays a security warning. By that point, the damage has often already occurred: lost orders, damaged customer relationships and in the worst case a public data breach. Proactive maintenance prevents exactly this. We apply updates before known vulnerabilities are actively exploited. We detect performance degradation before it increases the bounce rate. We test backups before they are needed. And we monitor availability before a customer reports the outage.

Shops under our maintenance achieve an average availability of 99.9 percent (project experience). Security incidents that regularly occur in unmaintained systems are the rare exception with our clients. This is not because these shops are technically simpler, but because we keep the risk profile consistently low through systematic maintenance.

Every week, new vulnerabilities in content management systems, shop systems and their extensions are disclosed. The BSI regularly warns of actively exploited gaps in widely used web software. For Braunschweig businesses processing personal data and payment information, an outdated system is a legal and economic risk. Our security maintenance encompasses timely application of known patches as well as proactive monitoring of CVE databases and vendor advisories. Critical security updates are applied within 24 hours, regular updates on a defined schedule following verification on a staging environment.

Beyond that, we conduct quarterly security scans that go beyond pure update management: checking server configuration for open ports and insecure services, analyzing file permissions and directory structures, reviewing SSL/TLS configuration and HTTP security headers. For shops using SSL certificates from third-party providers, we proactively monitor expiry dates and renew in good time. Our SSL management ensures no Braunschweig shop unexpectedly shows a browser warning page due to an expired certificate.

Our maintenance expertise spans the shop systems and content management systems common among Braunschweig's mid-market companies. Shopware CE is our primary focus: we know the plugin architecture, caching mechanisms and typical configuration pitfalls. Additionally, we maintain WordPress-based websites and shops with focus on plugin security and performance, and TYPO3 installations with enterprise CMS requirements. For companies on more specific platforms, we also offer Drupal maintenance and Joomla maintenance. Regardless of platform: every update is tested on a staging environment, every change documented and every backup regularly verified for recoverability.

No system is immune to outages. What matters is preparation. For every maintenance client in the Braunschweig area, we create a documented emergency runbook: who is notified in what order, what diagnostic steps are performed, how a rollback is triggered and how to reach us outside business hours. In an emergency, we work through this runbook systematically rather than improvising. The combination of proactive maintenance, regularly tested backups and practiced emergency processes reduces both the probability and the downtime of incidents to a minimum. And if a shop without a maintenance contract is acutely affected: we offer hack cleanup at a fixed price — websites from €390, smaller shops from €990, complex shops from €1,490 net, each after a free initial assessment.

Our office is in Söhlde near Hildesheim, approximately 40 kilometers from Braunschweig. The majority of maintenance tasks are handled remotely: we access servers and shop systems via secure connections without you needing to receive us. But there are situations where personal presence makes the difference: a server room problem that cannot be diagnosed remotely, a conversation after a security incident or the initial technical assessment before onboarding. For Braunschweig businesses, we can be on-site in around one hour, faster than many more distant service providers can respond.

Additionally, we offer managed hosting on servers in German data centers. For Braunschweig businesses who prefer hosting and maintenance from a single source, this enables tighter technical integration: server optimizations, SSL management, backup automation and performance tuning are then entirely in our hands. Contact us if you would like to learn more about this option.