References and Competence Areas in Shop Maintenance
Over 50 managed shop projects in twelve years: here we present our competence areas, anonymized project histories and the SLA models behind every maintenance engagement. Concrete results and reference contacts are shared in a personal conversation.
50+
managed projects
12
years of operational experience
97%
contract renewal rate
from €199
SLA packages per month, net
In over 50 shop maintenance projects, we have built a broad spectrum of competence. From Shopware maintenance through WordPress care to emergency deployments for compromised systems, we cover the entire lifecycle of shop operations. On this page, we show what you can rely on: our competence areas, typical anonymized project histories, the SLA models that structure our collaboration, and the methodology behind every maintenance engagement. Concrete project results and client references are gladly presented in a personal conversation — for confidentiality reasons, we do not publish client names.
Our Technical Competence Areas
Maintenance is not a generic service. Every platform, every server environment and every shop configuration brings its own requirements. Our competence areas reflect the domains in which we have built deep practical knowledge over the years and which form the foundation for our maintenance work.
Shopware CE Operations
Deep knowledge of the Shopware core, plugin system and API architecture. Experience with complex shop configurations, multi-channel setups and high-load scenarios. Details
WordPress and Shop Plugins
Extensive experience with WordPress core, Gutenberg, page builders and the WordPress shop ecosystem. Special focus on security and performance for commercial installations. Details
Web Application Security
OWASP Top 10 prevention, vulnerability analysis, incident response and forensic analysis. Experience with hack cleanups and system hardening after security incidents. Details
Monitoring and Alerting
Design and operation of multi-layer monitoring systems with redundant infrastructure. Configuration of alarm thresholds and escalation paths for various threat scenarios. Details
Linux Servers and DevOps
Administration of Linux servers: Nginx, Apache, MariaDB, PHP-FPM, Redis, Let's Encrypt. Automated deployments, backup automation and infrastructure-as-code.
Performance Engineering
Caching strategies, CDN configuration, database optimization and Core Web Vitals tuning. Load testing and forward-looking capacity planning for seasonal peak loads.
Anonymized Project Histories From Our Maintenance Practice
Instead of invented success stories, we show typical project histories as they repeatedly occur in our maintenance practice — anonymized and condensed to the essentials. Each history represents a recurring pattern: a neglected or compromised system as the starting point, a structured maintenance approach as the measure, and a stable, documented operating state as the result.
Three Typical Project Histories
Illustrative, anonymized project histories from our maintenance practice (project experience) — concrete metrics and references are shared in a personal conversation.
Concrete Results on Request
SLA Models: Predictable Service With Clear Commitments
Transparent service level agreements are the foundation of every professional maintenance relationship. Our SLA models define binding response times, availability levels and services you can expect — at fixed monthly prices: Basic at €199, Business at €349 and Enterprise at €699 per month (each net, minimum term six months).
| Feature | Basic SLA | Business SLA | Enterprise SLA |
|---|---|---|---|
| Price (net) | €199 per month | €349 per month | €699 per month |
| First response | Within 8 h (business days) | Within 4 h (business days) | Within 45 min (24/7) |
| Monitoring interval | 5 minutes | 1 minute | 30 seconds |
| Security patches | Monthly, tested | Weekly as needed | Within 24 hours |
| Backup strategy | Daily full backup | Daily + hourly incremental | Daily + hourly + transaction logs |
| Staging environment | On request | Permanently available | Permanent, synchronized |
| Reporting | Quarterly | Monthly | Monthly + real-time dashboard |
| Availability | Mon-Fri 9 AM-5 PM | Mon-Fri 8 AM-8 PM | 24/7, 365 days |
All SLA models serve as a starting point and can be individually adapted. In practice, we define the exact service parameters together with you, based on the business criticality of your shop, the technical requirements and your budget. Which model is right for your project is discussed in the initial consultation.
SLA Maintenance Contract
- First response in 8 h, 4 h or 45 min — depending on SLA tier
- Security updates, monitoring and daily backups included
- Monthly status report covering all maintenance work
- Emergency help without a contract: €95 per hour
Basic €199 · Business €349 · Enterprise €699 — minimum term 6 months
Our Maintenance Methodology
Behind every maintenance engagement stands a proven methodology developed and refined over more than 50 projects. Our approach is based on four core principles that have proven decisive for stable and efficient shop operations in practice.
Proactive Instead of Reactive
We do not wait for problems but identify and eliminate risks preventively. Regular vulnerability scans, performance analyses and capacity planning prevent most incidents before they occur. This philosophy reduces the number of unplanned interventions and continuously increases the stability of your systems.
Documented and Traceable
Every maintenance operation is documented: what was changed, why, when and with what result. This documentation creates transparency, enables traceability for your internal team and forms the foundation for compliance audits and quality assurance.
Tested Before Deployment
No update reaches your live system without testing. The staging environment mirrors your production state and serves as the final verification instance. Automated and manual tests ensure that updates cause no side effects.
Continuously Improved
After every incident, every update cycle and every quarterly review, we examine what went well and where there is potential for improvement. This feedback loop ensures that our processes and your systems become increasingly robust over time.
Documentation That Stands Up to an Audit
Every maintenance operation leaves a traceable trail: changelog, ticket and system document are updated with every intervention. You can trace at any time what was changed on your system — and so can your auditor, your internal team or a successor provider. Exactly this handover capability distinguishes documented maintenance from accumulated individual knowledge.
- Changelog and ticket for every single intervention
- System document and emergency runbooks always up to date
- Handover-ready — no dependency on individual people
Quality We Measure Against KPIs
We do not evaluate our work by gut feeling but against defined KPIs: availability, first response time, patch delay and unplanned outages. These values feed into the quarterly reviews and decide where we sharpen our focus — for every individual project and for our processes as a whole.
- Average availability of managed shops above 99.9 % (project experience)
- Critical patches deployed within 24 hours (project experience)
- 97 % contract renewal rate as a quality signal (project experience)
Industries and Project Types We Support
Our maintenance clients come from various industries and operate different types of web projects. The following areas represent the focus of our work. In each of these areas, we have understood the specific requirements for availability, security and performance and integrated them into our maintenance processes.
B2B and B2C Online Shops
Shops with customer-specific pricing, ERP integrations, payment processing and high availability requirements. Seasonal load peaks such as Black Friday require forward-looking capacity planning.
Corporate Websites
WordPress-based company websites with contact forms, SEO requirements and compliance specifications. Regular content maintenance and plugin management for stable long-term projects.
Agency Client Projects
White-label support for shop and web projects that agencies operate for their end clients. Individual SLAs, brand-compliant reporting and direct technical support behind the scenes.
Multilingual and International Projects
Shops and websites with multiple language versions, country-specific configurations and international hosting requirements. Special attention to CDN configuration and regional performance.
WordPress Shops With Shop Plugins
WordPress-based shops with shop plugins, payment processing and inventory management. Special focus on checkout stability, plugin compatibility and PCI DSS-relevant security requirements.
Growing Projects and Relaunches
Shops experiencing rapid growth or planning a relaunch. Accompanying the transition with monitoring, performance optimization and capacity expansion.
What Our Clients Value
The high contract renewal rate of 97 percent (project experience) is the strongest quality signal we can point to. In quarterly review meetings, our clients regularly cite the same factors that make the difference for them: the reliability of proactive maintenance, the transparency of communication and documentation, availability during emergencies and the tangibly improved stability and performance of their systems. We understand maintenance not as a technical obligation but as a partnership in which we jointly create the foundation for the reliable operation of your digital infrastructure.
Onboarding Process for New Maintenance Clients
Before we assume maintenance responsibility for your shop, we follow a structured onboarding process. This ensures that we understand your system in detail and that all necessary foundations for reliable support have been established.
Technical Audit
Inventory of the shop: software versions, plugins, themes, server configuration, existing backup routines and known issues. The result is a condition report with an action plan.
Technology Stack and Tools
Our maintenance work is built on a proven set of technologies and tools that we have evaluated, implemented and optimized over years. On the monitoring side, we use redundant systems with multiple locations that operate independently of the monitored infrastructure. For backup management, we use automated pipelines that create, validate and store backups on separate infrastructure. Our staging environments are automatically synchronized with the production state, ensuring that tests always take place under realistic conditions.
For vulnerability analysis, we use a combination of CVE databases, platform-specific vulnerability catalogs and custom scanning scripts. Deployment management is handled through version-controlled processes that make every change traceable and enable rapid rollback. This technical foundation ensures that our maintenance work does not depend on manual steps or individual knowledge but is based on robust, reproducible processes.
Quality Assurance and Continuous Improvement
Our maintenance service is subject to a continuous improvement process. After every incident, every update cycle and every quarterly review, we analyze what went well and where there is potential for improvement. Findings from individual projects feed into our general processes and benefit all clients. For example, if we discover a compatibility issue with a widely used plugin during a Shopware update, we proactively warn all clients who use that plugin and test the update on their staging environments before it is routinely deployed.
This learning organization ensures that the quality of our maintenance work increases over time rather than stagnating. Our process documentation is regularly updated, new findings are incorporated into checklists and runbooks, and outdated procedures are replaced with better alternatives. The contract renewal rate of 97 percent (project experience) shows that this approach resonates with our clients: they experience that their systems become more stable over time and that collaboration becomes increasingly efficient.
Measurable Results of Our Maintenance Work
The quality of our maintenance work can be demonstrated through concrete metrics. Shops under our care achieve an average availability of over 99.9 percent (project experience). Security updates are applied on average within 72 hours of release, within 24 hours for critical patches (project experience). The performance of managed shops typically improves by 20 to 40 percent in the first six months of support through systematic optimization of caching, database queries and server configuration (project experience).
Operational Quality in Numbers
These results are not the outcome of one-time measures but the result of a continuous process. Regular monitoring provides the data, quarterly reviews identify optimization potential, and targeted measures implement the improvements. Over time, a positive cycle emerges in which system stability increases, the number of unplanned interventions decreases and the freed capacity can be used for strategic improvements. This model explains why our longest maintenance relationships have been running for over eight years and clients continuously renew the collaboration.
Collaboration With Development Teams and Agencies
Many of our clients have ongoing development projects alongside maintenance, whether through an internal team or an external agency. In these cases, we work closely with the developers and ensure that maintenance work and development activities are coordinated. New features are tested in the staging environment before being deployed to the live system, and we also check the impact on performance, security and stability.
For agencies using our maintenance as a white-label service for their end clients, we offer specially tailored communication and reporting formats. The agency remains the primary contact for their client, and we work in the background. SLA definitions, escalation paths and reporting are individually tailored to the requirements of the agency-client relationship. This model enables agencies to offer their clients professional maintenance without having to build their own DevOps capacity.
Confidentiality and Anonymized References
For data protection reasons and at the request of our clients, we do not publish project names, company names or detailed case studies on our website. In personal conversation, we are happy to present anonymized project examples that match your requirement profile. These examples cover the project scope, technical challenges, implemented solutions and achieved results without allowing conclusions about the respective client.
We choose this approach deliberately: instead of impressing with numbers and logos on the website, we rely on personal presentation where we can address your specific questions. Our experience shows that clients find this individual consultation significantly more valuable than standardized case studies because it directly relates to their own situation.
Convince Yourself in a Conversation, Not on a Website
We show you anonymized reference projects from your industry and explain how our methodology is applied to your system — no obligation, with feedback within one business day.
Key Takeaways
- 50+ managed projects in twelve years — focus on Shopware, WordPress, security, monitoring and DevOps
- 97 % contract renewal rate (project experience) as the strongest quality signal of our maintenance work
- Three SLA tiers with clear prices: Basic €199, Business €349, Enterprise €699 per month net
- Four methodology principles: proactive, documented, staging-tested, continuously improved
- No invented case studies: concrete, anonymized references are presented in a personal conversation