How often are backups created?
In short and in plain language
How often we make backups depends on your contract. It also depends on the value of your data.
A backup is a copy of your data. We test backups regularly to see if they can be restored.
A backup without a test often does not help in an emergency.
The backup frequency depends on the SLA tier and therefore on the value of your data. Under the Basic SLA, we create daily full backups. Under the Business SLA, hourly incremental backups supplement the daily full backup, so in the worst case only one hour of orders would be affected. Under the Enterprise SLA, transaction logs are additionally maintained, enabling point-in-time recovery to almost any moment.
What matters is not just that backups exist but that they work. We therefore regularly test all backups for actual recoverability, because a never-verified backup is often worthless in an emergency. How closely recovery in an emergency is interlinked with our emergency support is described there in more detail.