General Maintenance Questions
The following questions cover fundamental aspects of shop maintenance: What is actually included in a maintenance contract? Who benefits from a managed service? And how does professional maintenance differ from managing updates yourself? These questions help you understand the scope of our services.
In short and in plain language
On this page you will find questions and answers on the topic “General Maintenance Questions”.
Each question has its own page with the answer. Below the question you see the start of the answer. Click on a question. Then you can read the whole answer.
At the bottom, a link takes you back to all questions.
- What exactly is included in a maintenance contract? A maintenance contract bundles everything a shop needs on an ongoing basis for stable, secure operation. This includes regular security updates for core, plugins and server…
- Who benefits from a managed service contract? A maintenance contract is worthwhile for any company that treats its online shop or website as business-critical infrastructure. When downtime directly costs revenue, or an…
- Why should I not handle maintenance myself? Self-managed maintenance is fundamentally possible but requires continuous expertise in platform updates, newly disclosed vulnerabilities, plugin compatibility and server…
- Which systems do you support? Our core focus is on Shopware Community Edition and WordPress including common shop plugins. With Shopware, we deliberately work within the open-source CE, so you are not pushed…
- Do you also offer maintenance for other shop systems? Our focus is clearly on Shopware CE and WordPress with shop plugins, because here we have the deepest operational experience and know update paths, typical failure patterns and…
- Can I book individual services without a contract? Yes, we offer many services as one-time projects without committing you to an ongoing contract. These include security audits, performance analyses, cleanup after a hack via our…