What exactly is included in a maintenance contract?
In short and in plain language
A maintenance contract bundles what your shop needs.
This includes security updates, monitoring and backups. A backup is a copy of your data.
We also take care of the certificates for your secure connection. You get reports and a fixed contact person.
The scope fits your project. We work out what you need in the first talk.
A maintenance contract bundles everything a shop needs on an ongoing basis for stable, secure operation. This includes regular security updates for core, plugins and server software with an upstream staging test, 24/7 uptime monitoring with active alerting, daily automatic backups with tested recovery, SSL certificate management and monthly or quarterly status reports. On top of that come binding response times per SLA and a dedicated contact person who knows your system.
The specific scope is always tailored individually to your project: a high-revenue shop with payment integrations and seasonal load peaks needs a different setup than a content website. Across over 50 managed projects (own project experience), the combination of proactive updates, monitoring and tested backups has shown that most emergencies never arise in the first place. Which building blocks make sense for you is something we clarify in the initial consultation.