What exactly is included in a maintenance contract?

A maintenance contract bundles everything a shop needs on an ongoing basis for stable, secure operation. This includes regular security updates for core, plugins and server software with an upstream staging test, 24/7 uptime monitoring with active alerting, daily automatic backups with tested recovery, SSL certificate management and monthly or quarterly status reports. On top of that come binding response times per SLA and a dedicated contact person who knows your system.

The specific scope is always tailored individually to your project: a high-revenue shop with payment integrations and seasonal load peaks needs a different setup than a content website. Across over 50 managed projects (own project experience), the combination of proactive updates, monitoring and tested backups has shown that most emergencies never arise in the first place. Which building blocks make sense for you is something we clarify in the initial consultation.