Pricing and Contract Models
Transparent pricing is a core principle of our work. The following questions address the most common topics around costs, contract models and billing.
In short and in plain language
On this page you will find questions and answers on the topic “Pricing and Contract Models”.
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- What does a maintenance contract cost per month? Monthly costs depend on three factors: the scope of managed systems (the number and complexity of shops or websites), the desired SLA tier (Basic, Business or Enterprise) and the…
- Is there a minimum contract duration? We recommend a minimum duration of six months. There is a practical reason: the onboarding with audit, cleanup of critical points and setup of staging and monitoring requires…
- Are emergency deployments included in the price? Within the agreed SLA, emergency deployments are included in the monthly flat rate. This covers first response within the committed timeframe, diagnosis and recovery for outages…
- Are there additional costs for updates? No. Regular security updates and maintenance work are included in the contract and are not billed separately. This applies to core updates, plugin and theme updates, and…
- Can I change the SLA tier during the contract term? Yes, the contract is meant to grow with your requirements. An upgrade to a higher SLA tier is possible at any time, for example when your shop grows, gets more traffic, or the…
- How is billing handled? The maintenance flat rate is billed monthly by invoice with payment due within 14 days of invoicing. This keeps administrative effort low and makes ongoing costs easy to plan. You…