Pricing and Contract Models
Are emergency deployments included in the price?
Answer
Within the agreed SLA, emergency deployments are included in the monthly flat rate. This covers first response within the committed timeframe, diagnosis and recovery for outages and security incidents. You therefore do not pay extra per incident, which avoids the usual argument about cost at exactly the wrong moment.
To be distinguished from the included deployments are demanding special cases, such as the complete cleanup after a major hack with a compromised database, or a system migration. Such work may incur additional charges, but it is always calculated transparently in advance and coordinated with you. How the exact emergency process works is described on the emergency support page.