Can I change the SLA tier during the contract term?
In short and in plain language
The question is whether you can change the level of your maintenance contract.
How and when a change works is set in the contract with you.
Which level fits depends on how important your shop is for your business. We advise you on this in the first talk.
Yes, the contract is meant to grow with your requirements. An upgrade to a higher SLA tier is possible at any time, for example when your shop grows, gets more traffic, or the response times need to tighten. The upgrade usually takes effect without a long wait, since monitoring and processes are already established.
A downgrade is possible at the next renewal date, so both sides retain planning certainty. Which tier is right for your current requirement profile depends mainly on how critical an outage is for your business and which response times you genuinely need. We advise you on this honestly and without pushing the most expensive option, in the initial consultation.