Pricing and Contract Models
Can I change the SLA tier during the contract term?
Answer
Yes, the contract is meant to grow with your requirements. An upgrade to a higher SLA tier is possible at any time, for example when your shop grows, gets more traffic, or the response times need to tighten. The upgrade usually takes effect without a long wait, since monitoring and processes are already established.
A downgrade is possible at the next renewal date, so both sides retain planning certainty. Which tier is right for your current requirement profile depends mainly on how critical an outage is for your business and which response times you genuinely need. We advise you on this honestly and without pushing the most expensive option, in the initial consultation.