Collaboration and Communication
Good maintenance thrives on smooth communication. The following questions address how daily collaboration works and which communication channels we use.
In short and in plain language
On this page you will find questions and answers on the topic “Collaboration and Communication”.
Each question has its own page with the answer. Below the question you see the start of the answer. Click on a question. Then you can read the whole answer.
At the bottom, a link takes you back to all questions.
- How does regular communication work? Communication follows a clear rhythm so that you neither stay in the dark nor get overloaded with detail. In regular operation, you receive monthly or quarterly status reports…
- Do I have a dedicated contact person? Yes, every project has a dedicated contact person who knows your system in detail and is your first point of contact for all maintenance-related questions. This saves you from…
- Can we track maintenance work in our project management tool? Yes. On request, we integrate our maintenance work into your existing project management system, so that requests, incidents and measures appear where your team already works…
- How do you handle urgent requests outside business hours? This depends on the chosen SLA tier. Under the Enterprise SLA, we are available around the clock, which is the right choice for shops with continuous sales or high business…
- What happens if I am not satisfied with maintenance work performed? We take every piece of feedback seriously and treat it as an opportunity to improve the process. If maintenance work does not meet your expectations, we first analyze the cause…
- Can we adjust maintenance frequency seasonally? Yes, we deliberately adapt maintenance intensity to your business cycles instead of running the same cadence all year round. Before sales-intensive phases such as the holiday…