Do I have a dedicated contact person?

Yes, every project has a dedicated contact person who knows your system in detail and is your first point of contact for all maintenance-related questions. This saves you from repeatedly explaining your setup and ensures decisions that account for the context of your shop, rather than coming anonymously from a queue.

So that this personal support does not become a risk during vacation or illness, a second technician stands ready in case of absence and can step in seamlessly thanks to our standardized system documentation. This is exactly why we place so much value on complete documentation during onboarding. You can learn more about our team and way of working on the about page.