Operations, maintenance and contracts
KPI
Abbreviation for Key performance indicator
In short and in plain language
A KPI is a key figure.
It shows how well a plan or task is going.
In upkeep, one case is how often the site is up. Another is how fast the team acts. A third is how long updates take.
Such figures help to choose with data.
Definition
A KPI is a metric used to measure the success of a project or process. In maintenance, examples include availability, response time and the time taken to apply updates. Such metrics help base decisions on data.