What happens if I want to cancel the maintenance contract?
In short and in plain language
This answer is about ending the maintenance contract.
How this works is set in the contract with you.
If you have questions, please get in touch with us.
Cancellation is possible at the end of the agreed term with the contractually defined notice period, without hidden hurdles. It matters to us that a separation runs just as professionally as the collaboration, because a poor handover would, in the end, mainly harm your shop.
That is why, upon cancellation, we hand over all documented processes, credentials and runbooks to you or your new provider. The system documentation we created and maintained during the contract period remains fully with you and is not tied to us. Our goal is a clean handover that does not jeopardize the continued operation of your shop, rather than binding you to us through missing information. Questions about this we answer at any time via contact.