How do you handle data protection and confidentiality?

Data protection and confidentiality are non-negotiable with external maintenance, because we have deep access to systems and potentially to customer data. We treat all information about your systems, business processes and data strictly confidentially. All credentials are stored encrypted and made accessible only to authorized team members.

For the legal basis, we offer a data processing agreement per Art. 28 GDPR as standard and provide additional non-disclosure agreements on request. When the contract ends, all stored credentials are demonstrably deleted, so that no open access remains after the collaboration. This keeps the support GDPR-compliant throughout the entire lifecycle. We are happy to clarify any open questions about this personally via contact.