Operations, maintenance and contracts
Escalation
In short and in plain language
Escalation means passing a problem on to a higher level.
That level has more skill or more power to decide, or is easier to reach.
There is usually an order for this. It can go from an automatic email to a call to the person on duty.
Who is told and when is usually written down. It is in the maintenance contract or the emergency plan.
Definition
Escalation means passing a disruption on to a higher level with more experience, authority or availability. This usually follows a sequence, for example from an automatic email to a call to an on-call contact. Who is notified and when is usually set out in the maintenance contract or emergency plan.