What happens during onboarding of an existing project?
In short and in plain language
When we take over an existing project, we go step by step.
First we check what your system looks like. We fix important problems. We set up a test area and monitoring.
Then we write everything down and agree the maintenance contract.
We agree with you how it goes on from there.
Onboarding follows a fixed sequence: a technical audit for the inventory, cleanup of critical issues, setup of staging environment and monitoring, creation of system documentation and finally the SLA agreement. This structured start ensures that we do not update a foreign system blindly but first truly understand it.
The process typically takes two to four weeks depending on project complexity. This time is well invested, because the documentation and the monitoring we build up pay off across the entire contract period and later enable a seamless handover to a substitute technician. How the concrete transition into regular operation looks is coordinated individually; you can find the building blocks in our services overview.