Which SLA tiers do you offer?
In short and in plain language
We offer tiers for the maintenance contract. So you do not pay for services you do not need.
The tiers differ in reply time and in the range of services.
The tiers are a starting point. We adapt them to your needs. You can read more on our references page.
We work with three graduated models so you do not pay for response times you do not need. The Basic SLA offers a first response within 8 hours on business days, 5-minute monitoring and monthly updates. The Business SLA shortens the first response to 4 hours on business days, checks every minute and applies updates weekly as needed.
The Enterprise SLA is aimed at shops where every minute of downtime counts: first response within 45 minutes around the clock, 30-second monitoring and security patches within 24 hours. These tiers are a starting point and can be adapted. A more detailed description of the models can be found on our references page.