Can I customize the SLA parameters individually?

Yes, the three SLA tiers are intended as a starting point, not a rigid corset. In practice, we frequently adapt the parameters to a client's specific reality: shorter response times for defined time windows, additional monitoring metrics beyond the standard checks, or extended availability for seasonal peak times.

This flexibility is especially valuable for shops with pronounced seasonal business: before campaign days, monitoring can be intensified, while the standard setup is sufficient in quieter phases. This way you pay for what you actually need rather than continuously for the peak case. Which adjustments make sense for your monitoring is something we clarify concretely in the initial consultation.